Crisis Management and Incident Response Support

Use Cases

Incident Response Retainer is a pre-contracted, flexible IR service that provides guaranteed access to elite incident responders before a crisis hits — combining emergency response capacity with proactive readiness services under a single retainer. This service is ideal for organizations that want guaranteed IR capacity on standby — without paying full-time IR staff — and need to satisfy cyber insurance, regulatory or board-level requirements for a documented, tested incident response capability.

When a major incident escalates beyond technical response into an organizational crisis, support from a Lead Crisis Manager is critical; he/she becomes the central coordination authority — bridging the gap between the technical IR team, executive leadership, legal counsel, communications, and external stakeholders.

The key distinction from an IR retainer: the IR retainer covers what happened technically and how to contain it; the Crisis Management retainer covers how the organization responds, decides, communicates, and recovers as a whole. The two services are designed to operate in parallel and hand off cleanly at the recovery transition point.

Services Features

🛡️ Emergency Incident Response

The IR service pre-committed retainer is not just a break-glass emergency contract — it's a dual-purpose investment that builds cyber resilience proactively while ensuring elite response is pre-positioned and pre-priced for when the worst happens.

• 24/7 IR Hotline — immediate access to IR Consulting experts via a dedicated hotline with defined SLAs for response time.
• On-site or remote deployment — IR teams can be dispatched globally to customer locations with no geographic restrictions, while remote support begins immediately during transit.
• Scoping at no charge — initial scoping calls and Engagement Work Orders (including cost estimates) are provided at zero cost before any retainer units are consumed.
• Pre-negotiated, discounted rates — emergency IR hours billed at locked-in rates, accredited by major cyber insurers, avoiding premium surge pricing during an active crisis.

Services are consolidated under a single retainer with discounted pre-negotiated rates for emergency IR hours and additional Service Units, no geographic restraints, no forced service consumption, and a safe investment model — if no emergency response needs arise, Service Units can be redeemed for proactive IR services instead:

• Incident Response planning — IR playbook development, tabletop exercises and crisis simulation
• Adversarial testing — penetration testing and red team exercises to validate detection and response capabilities

🚨 Crisis Management Support

Lead Crisis Management support is provided as an On-Demand Retainer — guaranteed response SLA with no pre-committed hours; activation billed at retainer rate. It is also available as a Standby Retainer with pre-committed hours available on a priority basis; unused hours are partially credited toward preparedness activities.

• Dedicated Lead Crisis Manager available on short-notice activation — 24/7 during declared crisis periods
• Rapid onboarding and situational assessment within the first hour of activation
• Crisis Management Team (CMT) facilitation: chairing, decision structuring, log maintenance, and tempo management
• Regulatory notification management: NIS2 (24h/72h), DORA, GDPR (72h) — deadline tracking, notification drafting, authority liaison
• Internal and external communication coordination — consistent, legally reviewed messaging across staff, customers, partners, and media
• Executive and board interface: shielding the IR team from management pressure while keeping leadership informed and decisive
• Transition management from crisis response to BCP/DRP execution — stand-down criteria, handover coordination, premature exit prevention
• Post-crisis deliverables: crisis timeline, decision log, lessons learned report, and improvement recommendations

‍