Is your organisation under attack?
Our Emergency Incident Response service is available to organisations facing critical cybersecurity incidents on their information systems, data, and impacting severely or even stopping their business operations.
Submit your request below — we respond with the highest priority to qualify your problem, scope and schedule our incident response intervention.
- Business attack
- Unauthorised access
- Malicious code
- Improper or inappropriate use
- Loss of information
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Abilene Solutions team
Before you submit
A few answers to the questions we hear most often.
Are your IR services certified?
Our CSIRT services are delivered in partnership with Sophos, whose Incident Response team is accredited by FIRST — the global Forum of Incident Response and Security Teams.
My situation doesn't match any of the categories listed — what should I do?
Use our standard contact form instead. Emergency Incident Response is reserved for active, high-impact cybersecurity incidents.
What happens after I submit the form?
You will immediately receive an email with our emergency contact details and next steps. Our CSIRT team will then reach out to schedule a scoping call to assess the situation.
Is there a cost for submitting a request?
Submitting a request is free. If an engagement is required, our team will define the scope and estimated costs in an Engagement Work Order before any commitment is made on your side.
Is this service available 24/7?
Yes. Emergency incident response is available around the clock. Response times and escalation paths depend on your region — details will be provided by email immediately after submission.