Enterprise SOC Services for OT

Use Cases

Bring specific and converged IT+OT threat monitoring, detection and investigation under a single platform — delivering 24/7 coverage by OT-specialized security experts, native integrations with OT cybersecurity agents and sensors, NDR appliances between IT and OT landscapes, and providing collaborative SOC escalation playbooks purpose-built for critical environments (OT, IoT, IoMT).

This service is ideal for organizations operating critical infrastructures — manufacturers, energy producers, utilities, transportation operators, hospitals— undergoing IT/OT convergence that need unified threat visibility and expert-managed response across both domains, without the risk of security actions disrupting operational continuity.

Taegis MDR for OT was architected from the ground up as a converged IT/OT solution — with OT-native integrations, specialist analysts and operationally-aware response playbooks that prioritize uptime alongside security.

Service features

🔍 Pre-requisites and approach

• OT agents or network sensors to monitor OT assets and specific OT trafic
• Part of the global Abilene Approach for OT encompassing 5 key elements:
  
  • Defensible architecture
  • ICS security monitoring
  • Secure remote access
  • Risk-based vulnerability management
  • Incident response

🔍 What it monitors

• OT environments — PLCs, HMIs, SCADA systems, industrial controllers and field devices
• IT/OT convergence layer — traffic and telemetry flowing between corporate IT and operational networks
• Endpoints & network — via OT endpoint agents and Taegis NDR for IT/OT traffic inspection
• Leading OT toolsets — native integrations with Nozomi, Seclab (and Dragos, Claroty, SCADAfence) for deep OT visibility

🧠 How it works

• OT and IT telemetry are unified in Taegis XDR, where machine learning and CTU threat intelligence correlate cross-domain signals — detecting threats that pivot between IT and OT networks.
• This service leverages a dedicated Taegis tenant for OT, so it also applies to customers already having a SOC service for IT delivered from another MSSP on a different platform
• A dedicated OT Specialist Team (separate from standard MDR analysts) investigates OT-specific detections, with deep knowledge of industrial protocols, asset behavior and operational context.
• Collaborative escalation playbooks are built jointly with the customer during onboarding, ensuring response actions never inadvertently disrupt production.
• 24/7 access to OT security experts via live chat in under 90 seconds.

🛡️ What's included

• Same features as our Enterprise SOC services
• 24/7 unified IT and OT threat monitoring, detection, and investigation
• OT-specialized security analysts team with industrial expertise
• Collaborative build-out of IT/OT escalation processes and response playbooks
• Quarterly security reviews and access to proactive services (IR planning, adversarial testing)

💡 Commercial Model

• The subscription is based on the number of OT assets